Responsible Gaming
Introduction
At True Fortune Casino, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in making safe, informed choices.
Remember: the house always has an edge. Only gamble with money you can afford to lose, and never chase losses with additional bets.
Age Verification
True Fortune Casino is only available to individuals aged 18 years or over in the UK, or those who meet the legal age requirement in their jurisdiction.
We take age verification seriously and reserve the right to request proof of age. If you are under the legal age to gamble in your country, please do not create an account or attempt to place bets.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following warning signs in yourself or others, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by continuing to gamble to recover lost money
- Hiding gambling activity from family, friends, or partners
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Lying about the extent of your gambling activities
- Using gambling as an escape from stress, anxiety, or negative emotions
- Inability to control or stop gambling despite wanting to
- Jeopardising relationships, education, or career opportunities
Self-Help Tools
True Fortune Casino provides the following tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session or time period.
- Reality Checks: Enable regular pop-up reminders during gameplay to check how long you've been playing and how much you've spent.
- Time-Out: Take a temporary break from your account for a period you choose (hours, days, or weeks).
- Self-Exclusion: Permanently or temporarily close your account and exclude yourself from all True Fortune Casino services.
To access these tools, log into your account and visit the Responsible Gaming section in your settings. If you need assistance, contact our customer support team.
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free support for problem gambling
www.gamcare.org.uk | Telephone: 0808 8020 133 - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings and resources
www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Need Help?
If you are concerned about your gambling or the gambling of someone you know, please reach out for support today. Help is available, confidential, and free.
Do not hesitate to contact one of the support organisations listed above. Seeking help is a sign of strength, not weakness, and support services are there to assist you at any stage.
Your wellbeing is important to us. True Fortune Casino is committed to responsible gaming and supporting a safe gaming environment for all our players.